luck 91 Privacy Policy

01 Who We Are

luck 91 is an online gaming platform operating at luck91.fun, offering sports betting, slots, live casino, and related gaming services to players in Pakistan. When this Privacy Policy refers to "luck 91," "we," "us," or "our," it means the platform and the team responsible for operating it.

This Privacy Policy applies to all services available through luck91.fun and through the luck 91 mobile app. It explains how we handle the personal data of registered players and visitors to our platform, in compliance with applicable data protection principles.

If you have any questions about how your data is handled, you can reach our support team at any time through the live chat on the platform. Our support email address is displayed in the footer of this page.

02 Data We Collect

We collect personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party partners (such as payment providers).

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is required for identity verification.

03 How We Use Your Data

Every piece of data we collect serves a specific, legitimate purpose. Here is a breakdown of what we use your data for:

• Account management: Creating and maintaining your luck 91 account, processing your login, and managing your profile settings.
• Payment processing: Handling deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer, mobile wallets, and cards. Verifying payment method ownership as needed.
• Identity verification: Confirming that you are who you say you are, that you meet the age requirement of 18+, and that your account is not being used fraudulently.
• Platform security: Detecting suspicious activity, preventing fraud, monitoring for multiple account abuse, and protecting both players and the platform from misuse.
• Personalisation: Tailoring the platform experience — such as relevant sports and game recommendations — based on your preferences and activity. Cricket and PSL content is prioritised for Pakistani players.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of communications for quality assurance.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying account limits or interventions where appropriate.
• Promotions and bonuses: Administering bonus offers, verifying eligibility, and communicating offers relevant to your account (where you have not opted out).
• Legal compliance: Maintaining records as required by applicable law and cooperating with lawful requests from competent authorities.

We do not use your data for any purpose beyond what is listed above without first obtaining your consent or updating this policy accordingly.

04 Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: Processing your registration details, payment transactions, and account activity is required to fulfil the services you signed up for. Without this, we simply cannot operate your account.
• Legitimate interests: We process technical and usage data to maintain platform security, prevent fraud, and improve our services. These interests do not override your fundamental rights.
• Legal obligation: Certain data — particularly identity and financial records — must be retained to comply with applicable anti-money laundering and financial record-keeping requirements.
• Consent: For optional communications such as promotional emails or push notifications, we rely on your consent. You can withdraw this consent at any time through your account settings.

Where we rely on consent, withdrawing it will not affect the lawfulness of any processing carried out before that point, and it will not prevent us from processing data under a different legal basis where applicable.

05 Data Sharing

luck 91 does not sell, rent, or trade your personal data. We share information only when necessary, with the following categories of recipients:

• Payment processors: JazzCash, Easypaisa, Raast, and other approved payment gateway partners receive transaction data necessary to process your deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC service providers who verify the authenticity of your identity documents when required. These providers operate under strict data processing agreements.
• Game software providers: Suppliers of casino and slot games receive anonymised session data necessary to operate games and resolve technical disputes. They do not receive your full personal profile.
• IT and infrastructure providers: Cloud hosting, security, and analytics partners who support the technical operation of the platform under data processing agreements that bind them to the same data protection standards we apply.
• Legal and regulatory authorities: In cases where we are legally required to disclose data — for example, in response to a court order or law enforcement request — we will comply with that obligation.

All third parties who receive your data are required to handle it in accordance with applicable data protection principles. We do not authorise them to use your data for their own marketing purposes.

06 Cookies & Tracking Technologies

luck 91 uses cookies and similar technologies to make the platform function correctly and to improve your experience. Here is what we use them for:

• Essential cookies: Required for the platform to work — these handle your login session, remember your preferences, and maintain security tokens. You cannot opt out of these without stopping use of the platform.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: Remember your language settings, notification preferences, and other platform options so you don't have to reset them every visit.
• Security cookies: Used to detect and prevent bot activity, fraudulent logins, and other suspicious behaviour.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform — for example, you may be logged out automatically or lose saved preferences. Our app may use equivalent local storage mechanisms that function similarly to cookies.

We do not use tracking technologies to serve third-party advertising on your device or to build profiles for external advertising networks.

07 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards, in line with the following principles:

• Active accounts: All account data is retained for the full duration your account remains open with luck 91.
• Closed accounts: Following account closure — whether requested by you or initiated by luck 91 — we retain core identity and financial records for a period required by applicable financial record-keeping obligations. This is typically several years.
• Support communications: Chat and email records are retained for a limited period to assist with dispute resolution and quality review.
• Technical and usage data: Anonymised or aggregated usage data may be retained indefinitely for analytical purposes, as it no longer identifies any individual.

When data is no longer required for any of the purposes described in this policy, it is securely deleted or anonymised. If you request deletion of your account and data, we will action that request subject to our legal retention obligations — meaning we may need to retain certain financial records even after deletion of your profile data.

08 Your Rights

As a luck 91 player, you have meaningful control over your personal data. The following rights are available to you:

To exercise any of these rights, contact our support team through the live chat or using the email address in the footer. We will respond within a reasonable timeframe. We may need to verify your identity before processing the request.

09 Children's Privacy

luck 91 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes a date-of-birth check, and accounts suspected of being operated by minors are suspended immediately pending investigation.

If you are a parent or guardian and believe that a minor has created an account on luck 91, please contact our support team immediately. We will investigate and close the account, returning any funds deposited through legitimate means to the appropriate payment method.

We do not direct any marketing or promotional content towards individuals under 18. For more information on the tools available to help keep young people safe online, please visit our Responsible Gaming page.

10 Security Measures

We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it:

• SSL/TLS encryption across all platform connections, ensuring data in transit is protected from interception.
• Secure server infrastructure with access controls that limit who within our team can access personal data, and under what circumstances.
• Two-factor authentication options available to players for additional account security.
• Automated fraud detection systems that monitor account activity for unusual patterns and flag suspicious behaviour for review.
• Regular security assessments to identify vulnerabilities and address them before they can be exploited.
• Staff training on data protection responsibilities, so that everyone handling player data understands how to do so safely and appropriately.

While we take every reasonable precaution, no platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify affected players and take appropriate remedial action promptly.

You also have a role to play in keeping your account secure. Use a strong, unique password for your luck 91 account, do not share your login credentials, and contact support immediately if you notice any suspicious activity on your account.

11 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality, or applicable requirements. When we make significant updates, we will notify registered players through a platform notification or by email to the registered address.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We recommend checking this page periodically. Continued use of the platform after an update is published constitutes acceptance of the revised policy.

If any update materially affects how we use your data in a way that requires fresh consent, we will seek that consent explicitly before proceeding.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or to how luck 91 handles your personal data, our support team is available 24/7 through the live chat feature on the platform or app.

You can also reach us by email — our support address is displayed in the footer of this page. When contacting us about a data-related matter, please include your registered username and a clear description of your request so we can handle it as quickly and accurately as possible.

For concerns specifically about responsible gaming, self-exclusion, or deposit limits, please visit our dedicated Responsible Gaming page where those tools are explained in full.